Please click the link below to check-in. Your provider will be notified and will begin your call as soon as they are available.
Q: How do I schedule an appointment for a telemedicine visit?
A: You call our office to schedule an appointment, just as you would an in-person office visit
Q: Can I be at home and receive telemedicine services?
A: Yes. Most patients choose to be at home or in a private office, but any location that has adequate technology, internet service, privacy, lighting, and a low noise level is fine. If you are on Medicare, there are special requirements for you; please talk to practice staff about your location.
Q: What equipment do I need?
A: At the very least, you need a mobile device or computer that has a camera and microphone. You also need an internet connection that allows you to stream video.
Q: Can I use a Wi-Fi connection?
A: Yes, as long your connection is strong enough. It is recommended that you have an internet speed of at least 15Mbps for upload and 5Mbps for download. Don’t know your internet speed? In your browser, type ‘internet speed test’ and test your internet speed for free.
Q: Can my problem be treated?
A: Your doctor can diagnose many illnesses during a telemedicine visit, perform post-operative check-ins, review MRI and lab result reviews, prescription refills, and more.
Q: How can my doctor diagnose me without an exam?
A: Physicians think about a lot of information to make a diagnosis, like the signs and symptoms you’ve experienced, your medical history, and so on. So, how you feel may be just as important as a visual exam.
Q: Whom will I see – my doctor or someone I don’t know?
A: If you are an existing patient of this practice, most likely you will see your own doctor or PA. But your doctor may not be available all the time. When scheduling your telemedicine appointment, be sure to tell staff if this is important to you so they can schedule your appointment accordingly.
Q: How long will the visit take?
A: Just as long as if you were being seen in the office – less the wait and travel time, currently we are allotting between 10 to 15 min per appointment.
Q: Can my doctor prescribe a medication during this visit?
A: In most cases, yes. If your doctor decides you need a medication, he or she can send the prescription electronically directly to the pharmacy you choose.
Q: Will insurance cover this service?
A: Most insurance companies recognize and cover telemedicine services, but payment varies. Before you schedule an appointment, call the number on the back of your insurance card to find out if your specific policy covers telemedicine service.
Q: If I have insurance, do I still have to pay a co-payment?
A: If there is a fee for the telemedicine visit according to your insurance plan, this will be collected before your visit. After your visit, this practice will submit a claim to your insurance company just as we do when you visit the office